RETURNS, EXCHANGES & REFUND POLICY

Effective Date: September 2026

This Returns, Exchanges and Refund Policy (“Policy”) applies to purchases made with Idaho & Utah Mattress Outlet (RBH Avenues LLC), both in-store and online. By completing a purchase, you agree to the terms below.

1. NO REFUNDS & ORDER CANCELLATIONS

All sales are final. Idaho/Utah Mattress Outlet does not offer cash or original-payment-method refunds on merchandise, and orders cannot be canceled for a refund once the purchase is completed.

This applies whether the merchandise has been ordered from the manufacturer, is in transit, has been delivered, or has been picked up.

When permitted under this Policy, eligible returns, exchanges, warranty claims, lost shipments, and other approved resolutions will be provided through replacement merchandise, repair when applicable, or in-store credit.

If an order cannot be fulfilled as originally purchased, Idaho/Utah Mattress Outlet will work to provide a replacement. If an appropriate replacement is unavailable, the customer will receive in-store credit equal to the amount paid for the unavailable merchandise, which may be applied toward another product.

In-store credit has no cash value and cannot be redeemed for a cash or original-payment-method refund.

2. 100 NIGHT SLEEP TRIAL / COMFORT EXCHANGE

Most standard-sized mattresses qualify for our 100 Night Sleep Trial, subject to the requirements below.

The 100 Night Sleep Trial is an exception to our general 30-day return policy. Eligible mattresses may be opened and used during the trial period, provided all requirements of the 100 Night Sleep Trial are satisfied.

The trial period begins on the date the eligible mattress is delivered or picked up.

Eligibility Requirements

To qualify for the 100 Night Sleep Trial:

  • A qualifying mattress protector must be purchased from Idaho/Utah Mattress Outlet on the same invoice as the mattress.

  • The mattress must be used with the qualifying mattress protector.

  • The mattress must be in good condition and suitable for a comfort exchange.

  • The mattress must not be stained, soiled, unsanitary, or have offensive odors.

  • The mattress must be free of human or pet hair.

  • The mattress must not be torn, punctured, improperly supported, or otherwise damaged through misuse.

  • The mattress must not have damage or conditions that would make it unsuitable for resale, donation, or other disposition.

Photos, inspection, or other documentation may be required to verify eligibility.

Eligible Mattress Sizes

The 100 Night Sleep Trial applies to eligible standard-sized mattresses, including:

  • Twin

  • Twin XL

  • Full

  • Queen

  • King

  • Split-Head Queen

  • Split-Head King

  • Split King

Special-Order and Non-Standard Sizes

Special-order and non-standard mattress sizes are not eligible for the 100 Night Sleep Trial.

Examples include:

  • RV sizes

  • Split Queen

  • Split California King

  • Other custom or non-standard mattress sizes

Comfort Exchange Limit

The 100 Night Sleep Trial allows up to three (3) comfort exchanges per original mattress purchase.

A new 100-night trial period begins each time an eligible replacement mattress is delivered or picked up.

Each replacement mattress must meet all eligibility and condition requirements of the 100 Night Sleep Trial in order to qualify for an additional comfort exchange.

After three (3) comfort exchanges have been completed, the 100 Night Sleep Trial is considered fulfilled and no additional comfort exchanges are available for that original mattress purchase.

Comfort Exchange Credit

For an eligible comfort exchange, the customer will receive in-store credit equal to the amount paid for the mattress being exchanged.

If the replacement mattress costs more than the available in-store credit, the customer is responsible for paying the difference.

If the replacement mattress costs less than the available in-store credit, the remaining balance will be retained as in-store credit for future purchases.

There is no restocking fee for an eligible comfort exchange.

Any applicable delivery, pickup, or shipping charges are separate from the merchandise credit and are the customer's responsibility.

In-store credit has no cash value and cannot be redeemed for a cash or original-payment-method refund.

3. RETURNS & EXCHANGES

Idaho/Utah Mattress Outlet accepts returns and exchanges of eligible merchandise that is unopened, unused, and in its original packaging.

Customers must initiate a return or exchange within 30 days of delivery or pickup of the product. Once initiated, the merchandise must be returned to an Idaho/Utah Mattress Outlet location or shipped according to the return instructions provided by Idaho/Utah Mattress Outlet within 14 days.

Eligible returns receive in-store credit equal to the purchase price of the returned merchandise. Eligible exchanges may apply that credit toward replacement merchandise. No cash or original-payment-method refunds are provided.

All returned merchandise is subject to inspection and must meet the requirements of this Policy.

Opened or used merchandise is not eligible for return under this 30-day return policy. Products with defects may be eligible for coverage under the Warranty Claims section of this Policy.

4. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please notify Idaho/Utah Mattress Outlet promptly.

For deliveries made by Idaho/Utah Mattress Outlet:

  • Visible damage or incorrect merchandise should be reported before the delivery team leaves whenever reasonably possible.

  • Concealed damage discovered after delivery must be reported within 24 hours of delivery.

For deliveries made by FedEx, UPS, a manufacturer, or another third-party carrier:

  • Damage or incorrect merchandise must be reported within 24 hours of delivery.

Customers may be required to provide photos or other documentation showing the condition of the merchandise and packaging.

Idaho/Utah Mattress Outlet will review the issue and determine the appropriate resolution, which may include repair, replacement, or in-store credit.

Damage occurring after delivery as a result of customer transportation, assembly, installation, misuse, or other customer-caused damage is not covered under this provision.

5. PRODUCT NOT RECEIVED / LOST IN TRANSIT

If your order has not been received and tracking information indicates that the shipment may be delayed or lost in transit, please contact Idaho/Utah Mattress Outlet as soon as possible.

Many products are shipped directly from the manufacturer using third-party carriers such as FedEx or UPS. When a shipment is reported missing, Idaho/Utah Mattress Outlet will work with the manufacturer and/or shipping carrier to investigate the shipment and determine an appropriate resolution.

If a shipment is confirmed lost or otherwise determined to be undeliverable, we will work to provide a replacement at no additional product cost to the customer. If an appropriate replacement is unavailable, the customer will receive in-store credit equal to the amount paid for the unavailable merchandise.

Carrier investigations and manufacturer replacement processes may vary, so we cannot guarantee a specific investigation, replacement, or delivery timeframe. We will keep the customer informed as we work with the manufacturer and carrier to resolve the issue.

Tracking Shows Delivered, But Item Not Received

If carrier tracking shows that an order was delivered but the customer reports that it was not received, Idaho/Utah Mattress Outlet will work with the manufacturer and/or shipping carrier to investigate the shipment.

A replacement or in-store credit will not be issued until the circumstances of the delivery have been reviewed and eligibility for a replacement or other resolution has been determined.

Customers may be asked to assist with the carrier investigation or provide information necessary to resolve the claim.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

If a shipment is delayed, returned, lost, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer, Idaho/Utah Mattress Outlet will assist when reasonably possible, but additional shipping, redelivery, or other costs resulting from the address error may be the customer's responsibility.

6. WARRANTY CLAIMS

Products that are opened or used and are found to be defective are not considered returns under the 30-day return policy and will be handled through the applicable warranty process.

Most products include a manufacturer warranty. For products that do not include a manufacturer warranty, Idaho/Utah Mattress Outlet may provide in-house warranty coverage.

Warranty coverage, eligibility, and available remedies are governed by the terms and conditions of the applicable manufacturer or in-house warranty.

  • Products must meet all applicable warranty requirements.

  • Stains, soil, misuse, physical damage, missing law tags, or other conditions may affect or void warranty coverage.

  • Photos, inspection, or other documentation may be required to process a warranty claim.

  • Inspection, delivery, pickup, or transportation fees may apply.

  • For manufacturer warranties, Idaho/Utah Mattress Outlet will assist customers with the warranty claim process but does not control the manufacturer's approval decision.

Warranty claims are not eligible for cash or original-payment-method refunds.

Approved warranty claims will be resolved through replacement merchandise, repair when applicable, or in-store credit, based on the applicable warranty and circumstances of the claim.

7. RETURN AND EXCHANGE FEES

Idaho/Utah Mattress Outlet does not charge restocking fees for eligible returns or exchanges.

Customers are responsible for all costs associated with returning merchandise, including delivery, pickup, and third-party shipping charges.

Eligible merchandise may be returned using either of the following methods:

In Store: Merchandise may be returned to any Idaho/Utah Mattress Outlet location.

By Mail or Carrier: Customers may ship eligible merchandise to our designated return location at their own expense. Customers must contact Idaho/Utah Mattress Outlet before shipping a return to receive return instructions and the appropriate return address.

Original delivery and shipping charges are non-refundable and are not issued as in-store credit.

Any costs associated with delivering or shipping replacement merchandise are the customer's responsibility unless otherwise provided under this Policy or an applicable warranty.

8. IN-STORE CREDIT

All in-store credit is issued only after the applicable merchandise or claim has been reviewed and eligibility under this Policy has been confirmed.

Unless otherwise specified in this Policy, in-store credit is equal to the eligible merchandise value associated with the approved return, exchange, or resolution.

In-store credit:

  • May be applied toward eligible merchandise sold by Idaho/Utah Mattress Outlet.

  • Has no cash value.

  • Cannot be redeemed for cash.

  • Cannot be returned to the customer's original payment method.

  • Does not include original delivery, shipping, pickup, or other service charges unless specifically stated otherwise.

9. HOW TO INITIATE A RETURN, EXCHANGE, SHIPPING CLAIM, OR WARRANTY CLAIM

Customers should contact Idaho/Utah Mattress Outlet before mailing merchandise or beginning a return, exchange, shipping claim, or warranty claim.

Please be prepared to provide information such as:

  • Customer name

  • Order or invoice information

  • Product information

  • Reason for the request

  • Photos or other documentation when applicable

Do not ship merchandise to Idaho/Utah Mattress Outlet without first receiving return instructions.

10. CONTACT INFORMATION

Idaho & Utah Mattress Outlet
RBH Avenues LLC

Central Phone: (208) 844-5874

Orders:
orders@idahomattressoutlet.com

Warranty:
warranty@idahomattressoutlet.com

Store Locations

Idaho Falls – Lincoln Road
1324 E Lincoln Rd
Idaho Falls, ID 83401
(208) 523-4707

Idaho Falls – Woodruff Avenue
1525 N Woodruff Ave
Idaho Falls, ID 83401
(208) 524-1770

Pocatello
320 E Benton St
Pocatello, ID 83201
(208) 233-4680

Rexburg
160 W Main St
Rexburg, ID 83440
(208) 359-8011

Logan
880 S Main St
Logan, UT 84321
(435) 750-7000